Law firm answering service and AI receptionist
A potential client who reaches voicemail often calls the next firm on the list. The agent answers, takes the intake details you need and books the consultation.
Calls the agent handles for you
New client intake
Asks the type of matter, the key dates and the other parties, using the intake questions you approve, so you can run a conflict check before calling back.
Consultation bookings
Books consultations in the slots you set and explains your consultation fee, if you have one.
No legal advice
The agent never gives legal advice. When a caller asks, it says a lawyer will answer and takes a message.
Urgent matters
Calls you mark as urgent, such as an arrest or a court date tomorrow, go to the lawyer on call by your rules.
Existing clients
Takes messages from current clients and sends them to the right lawyer or assistant.
Matters you do not handle
Politely tells callers when the firm does not handle that type of matter, using the wording you approve.
What a call sounds like
An example of how the agent handles a typical call, and the text you get right after it.
- AgentThank you for calling Morgan and Lee. How can I help?
- CallerI was let go from my job today and I think it was unfair. Do you do employment law?
- AgentYes, the firm handles employment matters. I cannot give legal advice, but I can book a consultation. What is the name of your former employer?
- CallerNorthgate Logistics.
- AgentThank you. I can book a consultation on Thursday at 10 a.m. with one of our lawyers. Does that work?
Why law firms lose new clients on the phone
People call a lawyer when something just happened, often in the evening, and they usually call several firms. Lawyers are in court, in meetings or with clients, and reception is busy or closed.
The agent answers every call, collects the intake details the way your firm wants them and books the consultation. You decide what it says, and it never gives legal advice.
We set it up at your business and stay until it works
You do not configure anything. We do the setup work with you and keep adjusting until you are happy with how it handles calls.
We come to you
In Toronto and the GTA we visit your office, shop or yard. Elsewhere in Canada we do the same session over a video call. We learn your services, prices, service area, hours and how you like jobs booked.
We write the call script
What to say, which questions to ask, what counts as an emergency, who gets the transfer and what the agent must never promise. You read it and approve it.
We test it together
You and your team call the agent and try to trip it up. We fix every answer you do not like before a single customer hears it.
You go live with your number
You keep your phone number. Calls you do not answer, or all calls after hours, forward to the agent.
We tune it for the first weeks
We review real calls, tighten answers and add the questions customers actually ask, until the results are where you want them.
Questions law firms ask about AI receptionists
Short answers to what owners in your line of work usually want to know.
Can an AI legal answering service do client intake?
It can take the first intake: the caller name, contact details, type of matter and a short description, then book a consultation or send the lead to your team. It does not give legal advice.
Can it book consultations?
Yes, if you use an online calendar or booking tool. If not, it takes the request and texts it to you to confirm.
How do you handle confidentiality?
We keep the agent's questions to what you need for intake and a conflict check, and we go through privacy and data handling with you during setup, before it takes a real call.
Will it give legal advice?
No. It is set up to refuse legal advice and take a message for a lawyer instead.
How much does an answering service for law firms cost?
A human answering service usually bills per minute or per call, so a busy month costs more. Our AI receptionist is from $150 a month plus one-time setup from $299, in CAD, and setup is free for our first 10 businesses. The monthly price depends on how many calls the agent takes. See pricing.
Is an answering service worth it for law firms?
Compare the monthly price with what one booked new client is worth to you. If you miss several calls a week, catching one or two of them usually covers the cost. If you almost never miss a call, you probably do not need one. The 1-minute quiz checks this for your business.
AI receptionist or live answering service: which is better for law firms?
A classic answering service usually takes a message and you call back. The AI receptionist answers every call at once, follows the script you approved, books into your calendar and sends urgent calls to your phone by your rules. A human service can still suit you better if most calls need judgement a script cannot cover, or callers mostly speak a language other than English. Full comparison.
What should law firms look for in an answering service?
Four things: it answers every call at once, including nights and weekends; it books into your calendar instead of only taking a message; it sends emergencies to your phone by your rules; and you know how the price changes in a busy month. Ask for a test call before you sign. More in how to choose.
More questions
Will callers know they are talking to an AI?
The voice is natural and most callers simply get their problem solved. We still recommend the agent says it is an automated assistant if asked, and it can hand the call to a person whenever the caller wants one.
Can it book into my calendar?
Yes, if you use an online calendar or booking tool. If you do not, the agent takes the request and texts it to you to confirm.
Stop losing jobs to voicemail
Setup is free for our first 10 businesses. 7 spots are left. Tell us about your calls and we reply by email to book the first session.