Towing answering service and AI receptionist
Drivers cannot safely answer the phone while hooking up a car on the shoulder. The agent takes every call, gets the location and vehicle right and sends the job to dispatch.
Calls the agent handles for you
Accidents
Asks if anyone is hurt and tells the caller to call 911 first when they are, then takes the location and vehicle details for the tow.
Breakdowns and roadside help
Dead battery, flat tire, out of fuel or a car that will not start. Takes the location, vehicle and problem and sends it to your driver.
Exact location
Asks for the highway, direction, nearest exit or cross streets, and landmarks, so your driver does not waste time searching.
Price questions
Gives the hook-up and per-kilometre ranges you approve, and where the vehicle can be taken.
Scheduled tows
Books non-urgent tows, vehicle moves and scrap car pickups.
Fleet and dealer accounts
Takes calls from dealerships, body shops and fleet customers and routes them to the right person.
What a call sounds like
An example of how the agent handles a typical call, and the text you get right after it.
- AgentThanks for calling Route 7 Towing. Is anyone hurt?
- CallerNo, nobody is hurt. My car died on the highway.
- AgentGlad you are okay. Which highway, which direction, and what is the nearest exit?
- Caller401 eastbound, just past the Kennedy exit. Grey Honda Civic.
- AgentGot it. Please stay in the car with your hazards on. A driver is on the way and will call when close.
Why towing companies miss calls
Your drivers are on the road, often on a highway shoulder, and the busiest hours are rush hour and bad weather. A caller stuck on the side of the road will not wait for a callback.
The agent answers every call, collects the location and vehicle details in the same order every time, and sends the job straight to the driver or dispatcher.
We set it up at your business and stay until it works
You do not configure anything. We do the setup work with you and keep adjusting until you are happy with how it handles calls.
We come to you
In Toronto and the GTA we visit your office, shop or yard. Elsewhere in Canada we do the same session over a video call. We learn your services, prices, service area, hours and how you like jobs booked.
We write the call script
What to say, which questions to ask, what counts as an emergency, who gets the transfer and what the agent must never promise. You read it and approve it.
We test it together
You and your team call the agent and try to trip it up. We fix every answer you do not like before a single customer hears it.
You go live with your number
You keep your phone number. Calls you do not answer, or all calls after hours, forward to the agent.
We tune it for the first weeks
We review real calls, tighten answers and add the questions customers actually ask, until the results are where you want them.
Questions towing companies ask about AI receptionists
Short answers to what owners in your line of work usually want to know.
Can an AI answering service work as a towing dispatch service?
It takes the call and collects everything your driver needs: location, vehicle, what happened and where it goes. Then it texts the job to your dispatcher or driver right away. You decide who gets which calls.
What does it ask a driver who needs a tow?
Where they are, the make and colour of the vehicle, whether it can roll, whether anyone is hurt, and where the vehicle should go. If anyone is hurt, it tells them to call 911 first.
Can it answer calls at night and in snowstorms?
Yes. It answers many calls at once, which matters most on a bad weather night when every driver calls at the same time.
What if the caller does not know where they are?
The agent asks step by step: highway or street, direction, the last exit or sign they passed, and nearby landmarks. You get everything it collected in the text.
How much does an answering service for towing companies cost?
A human answering service usually bills per minute or per call, so a busy month costs more. Our AI receptionist is from $150 a month plus one-time setup from $299, in CAD, and setup is free for our first 10 businesses. The monthly price depends on how many calls the agent takes. See pricing.
Is an answering service worth it for towing companies?
Compare the monthly price with what one booked tow is worth to you. If you miss several calls a week, catching one or two of them usually covers the cost. If you almost never miss a call, you probably do not need one. The 1-minute quiz checks this for your business.
AI receptionist or live answering service: which is better for towing companies?
A classic answering service usually takes a message and you call back. The AI receptionist answers every call at once, follows the script you approved, books into your calendar and sends urgent calls to your phone by your rules. A human service can still suit you better if most calls need judgement a script cannot cover, or callers mostly speak a language other than English. Full comparison.
What should towing companies look for in an answering service?
Four things: it answers every call at once, including nights and weekends; it books into your calendar instead of only taking a message; it sends emergencies to your phone by your rules; and you know how the price changes in a busy month. Ask for a test call before you sign. More in how to choose.
More questions
What happens with an emergency call?
You set the rules with us, for example no heat in winter, water coming through the ceiling or a death at home. Those calls go straight to your cell or the on-call person, and you still get the written summary.
Do I need a new phone number?
No. You keep your number. We forward the calls you choose to the agent: missed calls, after-hours calls or all calls.
Will it replace my office staff?
Most owners use it for the calls nobody can take: after hours, weekends, lunch, and the moments when everyone is on a job. Your staff can keep answering during the day.
Stop losing jobs to voicemail
Setup is free for our first 10 businesses. 7 spots are left. Tell us about your calls and we reply by email to book the first session.